Active Security Monitoring Program

We are excited to announce our new Active Security Monitoring Program! This 3 pronged program is a new complimentary service we are providing to all of our Santa Cruz web design clients and consists of the following website security layers:

Website Uptime Monitoring

We have partnered with Pingdom to actively monitor the uptime of your website and other related hosting services. Your website is “pinged” every 5 minutes (does not affect website analytics), and if there is a problem with accessing your server, we are notified immediately and will take the appropriate actions in order to resolve the issue.

Active Website File Security Monitoring

We have also partnered with Watchful.li to actively monitor and log any changes to your website’s core files. Files are scanned multiple times per day for changes, and if a change is detected we are notified immediately and will take the appropriate actions in order to resolve any potential issues.

Website Security Update Notifications

Just like with computers, occasionally security threats are identified that must be patched in order to maintain the highest level of protection. The third part of our new Active Security Monitoring Program addresses this issue. When a new critical security issue has been identified you will be notified via email immediately. Once the security notification has been delivered, please take one of the following actions:

  1. Simply “reply” to the email and we will address the security issue right away
  2. Reply to the email letting us know you wish to fix the issue yourself, no additional actions will be taken on our end

If we do not receive a response from you within 48 hours we will proceed with the security update in an effort to keep your website secure and your investment safe. Security patches typically take approximately one hour and include a full before and after backup of your files and database(s).

All of our Santa Cruz web design clients are automatically enrolled in this complimentary website security program. We look forward to helping keep your website safe and secure.

Have questions? Please contact us by calling (831) 425-4505.

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Client Praise

  • Ross and the TTWD team do a great job with website design, SEO, and ongoing maintenance of a professional website. My firm has a 5+ year working relationship with TTWD and have been extremely satisfied with their work, responsiveness, and overall customer service. I highly recommend Ross and the TTWD team!

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