Website Malware Removal and Recovery

Unhacking Hacked Websites

Finding out your website has been hacked is stressful. Your site might be redirecting visitors to spam pages, showing content you didn't put there, or displaying security warnings that scare away customers. Google may have flagged it. Your hosting company may have shut it down.

Tree Top Web Design provides fast, thorough malware removal for WordPress, Joomla, and custom-built websites. We clean the infection, identify how it happened, and put protections in place to prevent it from happening again.

What Happens When Your Site Gets Hacked

A hacked website can damage your business in several ways:

Google warnings - "This site may be hacked" or "Deceptive site ahead" warnings drive away virtually 100% of visitors
Search ranking loss - Google actively demotes compromised websites in search results
Data exposure - Customer information, form submissions, and login credentials may be at risk
Email blacklisting - If your server is used to send spam, your business emails may stop being delivered
Reputation damage - Customers who encounter malware warnings may not come back, even after the issue is fixed

The longer a hack goes unaddressed, the more damage it does. Speed matters.

"Ross and the TTWD team do a great job with website design, SEO, and ongoing maintenance of a professional website. My firm has a 5+ year working relationship with TTWD and have been extremely satisfied with their work, responsiveness, and overall customer service. I highly recommend Ross and the TTWD team!"
Jeff Tavangar - CEO | The Armada Group

Our Malware Removal Process

1. Assessment

We access your site and hosting environment to determine the scope of the infection. What type of malware? How many files are affected? How did the attackers get in? We answer these questions before we start cleaning.

2. Cleaning

We manually remove all malicious code, backdoors, and compromised files. We don't just run a scanner and call it done. Automated tools miss things, especially backdoor files that allow reinfection. We go through the site file by file.

3. Verification

After cleaning, we scan the entire site again to confirm every trace of malware is gone. We check databases, file permissions, and user accounts for signs of lingering compromise.

4. Google and Blacklist Recovery

If your site has been flagged by Google or other security services, we submit review requests to get the warnings removed. We monitor the status until your site is fully cleared.

5. Hardening

This is where we prevent it from happening again. We update all software, change compromised credentials, fix the vulnerability that allowed the initial breach, and implement security measures to reduce future risk.

Preventing Future Attacks

Cleaning up a hack is only half the job. You need to make sure it doesn't happen again. After malware removal, we recommend:

Regular software updates - Outdated CMS, plugins, and extensions are the most common entry point for hackers
Strong passwords - We help you implement proper password policies for all admin accounts
Security monitoring - Our Website Security Monitoring Program catches issues before they become full breaches
Regular backups - Clean backups ensure you always have a known-good version of your site to restore from
Web application firewall - An additional layer of protection that blocks known attack patterns

We Work With All Platforms

WordPress - Themes, plugins, core files, database cleaning, wp-config hardening
Joomla - Extensions, template files, configuration cleanup, admin security
Custom PHP/HTML - Manual code review, file-level cleaning, server hardening
Other CMS platforms - If it runs on a web server, we can clean it

Frequently Asked Questions

How quickly can you clean my site?

Most malware removal projects are completed within 24-48 hours. Emergency situations (site completely down, active data breach) are prioritized for same-day response.

How much does malware removal cost?

Malware removal is billed at our standard hourly rate. The total depends on the severity of the infection. Simple cleanups may take 2-3 hours. Complex, deep infections with multiple backdoors take longer. We'll give you an estimate after the initial assessment.

Will I lose any content or data?

Our goal is to remove the malware while preserving all your legitimate content. In rare cases where files are too heavily modified, we may need to restore from a backup. We'll communicate clearly if that situation arises.

How did my site get hacked?

The most common causes are outdated software (CMS, plugins, themes), weak passwords, and insecure hosting configurations. We identify the specific entry point as part of our process so you know exactly what happened and how to prevent it.

Need help with a hacked website? Contact us immediately at (831) 425-4505. The sooner we start, the less damage is done.

Let's Clean, Then Protect Your Hacked Website!

If you think your website has been infected with malware, contact us by calling (831) 425-4505 or by requesting your complimentary 30 minute website consultation. We will walk you through our website malware removal process and give you some concrete recommendations.

Schedule a Phone Consultation