Keeping Our Eye On The Ball 24/7
We keep a watchful eye on your website investment through our Active Security Monitoring Program. This 3-pronged program is a complimentary service we provide to all our Santa Cruz web design and Santa Cruz website maintenance clients.
The program helps identify issues in real time allowing us to take corrective action (if necessary) right away.
Website Uptime Monitoring
We actively monitor the uptime of your website and other related hosting services. Your website is “pinged” every 5 minutes (does not affect website analytics), and if there is a problem with accessing your server, we are notified immediately and will take the appropriate actions in order to resolve the issue.
Active Website File Security Monitoring
We actively monitor and log any changes to your website’s core files. Files are scanned multiple times per day for changes, and if a change is detected we are notified immediately and will take the appropriate actions in order to resolve any potential issues.
Website Security Update Notifications
Just like with computers, occasionally security threats are identified that must be patched in order to maintain the highest level of protection. The third part of our Active Security Monitoring Program addresses this issue. When a new critical security issue has been identified you will be notified via email immediately. Once the security notification has been delivered, please take one of the following actions:
- Simply “reply” to the email and we will address the security issue right away
- Reply to the email letting us know you wish to fix the issue yourself, no additional actions will be taken on our end
If we do not receive a response from you within 48 hours we will proceed with the security update in an effort to keep your website secure and your investment safe. The security update process include a full before and after backup of your files and database(s).
All of our Santa Cruz web design clients are automatically enrolled in this website security program.
This service can also be provided for an existing website not built by Tree Top Web Design for a very reasonable fee. Please contact us for more information.
We look forward to helping keep your website safe and secure.
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"It was such a pleasure to work with Tree Top Web Design and their dynamic team. The individual design time spent with our staff to get our website just right was impressive and it was obvious that Ross wanted us to be very satisfied with our new website - which we are. In addition, they were timely, professional and accommodating. I would highly recommend Tree Top Web Design to any business or individual seeking a website developer."
Sooni Gillett - Executive Director | Raechel & Jackie Foundation
Be the First, Not Last to Know About
Critical Issues Affecting Your Website
If your website is important to your business it needs to be actively monitored for problems. Contact us by calling (831) 425-4505 or by requesting your complimentary 30 minute website consultation. We can talk about common problems every website encounters and what we can do to solved them.
