We keep a watchful eye on your website investment through our Active Security Monitoring Program. This 3-pronged program is a complimentary service we provide to all our Santa Cruz web design and Santa Cruz website maintenance clients.
The program helps identify issues in real time allowing us to take corrective action (if necessary) right away.
We actively monitor the uptime of your website and other related hosting services. Your website is “pinged” every 5 minutes (does not affect website analytics), and if there is a problem with accessing your server, we are notified immediately and will take the appropriate actions in order to resolve the issue.
We actively monitor and log any changes to your website’s core files. Files are scanned multiple times per day for changes, and if a change is detected we are notified immediately and will take the appropriate actions in order to resolve any potential issues.
Just like with computers, occasionally security threats are identified that must be patched in order to maintain the highest level of protection. The third part of our Active Security Monitoring Program addresses this issue. When a new critical security issue has been identified you will be notified via email immediately. Once the security notification has been delivered, please take one of the following actions:
- Simply “reply” to the email and we will address the security issue right away
- Reply to the email letting us know you wish to fix the issue yourself, no additional actions will be taken on our end
If we do not receive a response from you within 48 hours we will proceed with the security update in an effort to keep your website secure and your investment safe. The security update process include a full before and after backup of your files and database(s).
All of our Santa Cruz web design clients are automatically enrolled in this website security program.
This service can also be provided for an existing website not built by Tree Top Web Design for a very reasonable fee. Please contact us for more information.
We look forward to helping keep your website safe and secure.